Apr 9th, 2023
MOBILE, Ala. - The Mobile Fire-Rescue Department and public safety departments around the nation proudly celebrate National Public Safety Telecommunicators Week (April 9-15, 2023). Public Safety Dispatchers and Communications Officers are the vital link between the community and law enforcement, fire, and medical agencies. These hard-working women and men are often the unsung, unseen heroes of emergency response, serving as the "first" first responders.
These "voices in the dark" are true front-line responders, answering thousands of calls, investigating the situation, calming often irate, stressed, anxious, or frantic citizens, gathering vital information for responders, and ensuring the proper help gets dispatched to the scene as quickly as possible.
Communicators are highly-trained in several programs, radio protocols, policies and procedures, and more. Despite often going unnoticed, public safety telecommunicators sacrifice much in their personal lives - weekends, holidays, family gatherings, events with children, and more - ensuring that the radios, phones, and emergency lines are staffed 24/7.
Fire Chief Jeremy Lami exclaims, "These men and women often do not get the thanks that they deserve. They truly are the unsung heroes for a majority of the year, but it all starts with them and we could not be more proud of their efforts. They are the vital first step in our process of saving lives. To all of our telecommunicators, thank you for what you do."