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Mobile 311

Mobile 311 is dedicated to serving the citizens of Mobile by helping to solve problems, obtain information and submit your request for service. We offer two means of submitting a request: online and via phone.

To submit your request by phone, dial 311 or (251) 208-5311.
To submit your request by email,

Download the City of Mobile, AL 311 app:
Apple App Store

Google Play Store

Hours of Operation:
Monday-Friday 7am-6pm
Closed on all national holidays
If you have an emergency, please call 911.

You can reach the Police Non-Emergency Operator at (251) 208-7211.

If you would like to check the status of an incident submitted prior to October 7th, 2019, please call 3-1-1.

24/7 Online Service

We have implemented our new 311 system and welcome you to submit your issues with the button below.

Enter Mobile 311

Customer Survey

The City of Mobile welcome's your feedback as we work to improve your 3-1-1 service experience. Please take a moment to complete our short survey using the button below.

Take Survey

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For emergency issues regarding mobile utilities, please call the utilities directly: